Overview: What You Need to Work with RDY2G
To work as an RDY2G Agent on the Arise® Platform, you’ll need:
- A compatible computer (desktop or laptop that meets client specs)
- Wired high-speed internet (no Wi-Fi only setups)
- An approved USB headset and quiet workspace
- The ability to work a minimum number of hours per week
- Willingness to operate as an independent contractor (1099)
Computer Requirements (General Guidelines)
Client programs on the Arise® Platform each have their own specific tech requirements, but in general, you should plan on:
- Desktop or laptop computer
Modern processor capable of running multiple applications smoothly
Sufficient RAM (aim for at least 8 GB or more)
Enough free storage to handle software and updates - Supported operating system
A current, supported version of Windows (most clients prefer this)
Some clients may have stricter requirements; you’ll see exact specs inside the Arise® Platform - No Chromebooks / tablets / phones for servicing
These are great for life, not for live client systems
You’ll need a proper computer to log into the platform and tools
Internet Requirements
Reliable internet is non-negotiable. Plan for:
- High-speed wired connection
Ethernet cable from your router/modem to your computer
Wi-Fi alone is not recommended and may be prohibited for some clients - Stable speeds
Download and upload speeds that meet or exceed client minimums
Low latency and stable connection during your scheduled hours - No hotspots or public Wi-Fi
Hotspots, public networks, and shared/unsecured connections are not suitable for servicing due to stability and security concerns.
RDY2G will provide an Internet & Audio Test Guide so you can test your connection before you commit to a program.
Audio & Headset Requirements
You’ll be the voice of the client, so clear audio matters.
- USB headset with microphone
Noise-cancelling microphone preferred
Clear audio quality for both you and the customer
Compatible with your computer and client systems - No Bluetooth-only headsets
Wireless Bluetooth devices can be unstable and are often not allowed for servicing sessions. - Quiet environment
Minimal background noise
No TV, loud music, or conversations in the background during calls
RDY2G maintains a recommended gear list you can use if you’re unsure what to buy.
Workspace & Environment Requirements
You’re working from home—but you still need a professional space.
- Dedicated, quiet area
A space where you can close a door or minimize household noise
No frequent disruptions during your scheduled work time - Comfortable desk and chair
You’ll be seated for extended periods, so comfort and posture matter
Good lighting helps you stay alert and presentable on any video/verification calls - Secure environment
Customer information must be kept private and secure
No sharing your screen or systems with others in your home
Personal & Contract Requirements
Equipment is only half the picture. RDY2G also has personal and contractual requirements.
- Location & eligibility
You must live in a state that is not restricted by the Arise® Platform
We will verify this during your application and onboarding - Minimum weekly hours
You must agree to work a minimum number of hours per week (for example, 15 hours), as defined in your Statement of Work (SOW)
You’ll schedule your time in blocks, but consistency is expected - Independent contractor status (1099)
You are not an employee of RDY2G Solutions or Arise®
You are responsible for your own taxes, expenses, and record-keeping
You may not list RDY2G or Arise® as your employer on leases, loans, or government assistance - Professionalism & reliability
Show up on time for your scheduled intervals
Follow client guidelines and RDY2G policies
Maintain strong communication if issues or emergencies arise
Platform & Security Requirements
Because you’ll be handling real customer data, there are extra security expectations.
- Secure login practices
Never share your login credentials with anyone
Use strong passwords and keep them protected - Approved software only
Use only client-approved tools and software during servicing
Follow instructions about antivirus, firewalls, and security updates - Customer data protection
No taking photos or screenshots of customer data
No recording calls unless explicitly allowed by the client and platform policies
RDY2G provides a Security & Privacy Policy for Agents that you must review and acknowledge.
Are You Ready? Quick Self-Check
Use this quick checklist to see if you’re ready to move forward:
- I have (or can get) a compatible desktop or laptop computer
- I have (or can get) wired high-speed internet
- I have (or can get) an approved USB headset
- I can set up a quiet, professional workspace at home
- I live in a state that is not restricted by Arise®
- I’m willing to work a minimum number of hours each week
- I understand I’ll be a 1099 independent contractor, not an employee
If most of these are checked off, you’re in a good position to move forward.